Player Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use our site and services. We are committed to keeping your data secure and handling it responsibly. The policy covers the types of information we collect, how we use it, your rights and how to contact us about privacy matters.
Types of data we collect
Personal data
When you register an account or contact us we collect personal details such as your name, date of birth, email address, postal address and any identity documents you supply for verification. We use this information to confirm your identity, prevent fraud and comply with our account verification processes.
Technical data
We collect device and technical information including IP address, browser type, device identifiers, operating system and connection data. This helps us deliver the site, diagnose issues and improve performance on desktop and mobile.
Transactional data
Payment and transactional records are stored when you make deposits, withdrawals or wagers. This includes payment method details, transaction amounts, timestamps and currency. We retain transaction records to support payment processing and any necessary account enquiries.
Account and activity data
We record your account activity such as game history, balance movements, session times and customer support interactions. We may also keep preferences and marketing choices to tailor your experience where you have consented.
How we use your information
We use personal and technical data to operate your account, process payments, handle withdrawals, provide customer support and maintain security. Data is also used for responsible gambling controls, fraud prevention and to ensure compliance with relevant legal obligations. Where you opt in, we may use your contact details to send service messages and offers; you can withdraw marketing consent at any time.
Data protection practices
We protect information using industry standard security measures including encrypted connections, access controls and secure storage. Only authorised staff and contracted service providers have access to personal data, and they must follow confidentiality and security obligations. We retain data for as long as necessary to provide services, resolve disputes and meet legal or regulatory requirements.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences and carry out analytics. Third-party analytics and advertising partners may also place cookies. You can manage cookie settings through your browser or via our cookie controls where available. Disabling some cookies may affect site functionality.
Your rights
You have rights to access, correct, restrict or delete personal data, to object to processing and to request data portability where applicable. You may withdraw consent for direct marketing at any time. We will respond to legitimate requests in line with applicable privacy laws.
Access, correction and deletion
You can review and update much of your information by signing in to your account. For other requests contact us at [email protected]. We may need to verify your identity before fulfilling requests. Please note we may retain certain information where necessary for legal, security or record-keeping purposes.
Information sharing and third parties
We share personal data with trusted service providers who process data on our behalf, including payment processors, identity verification services, IT and hosting providers and customer support partners. We may also disclose information to comply with legal obligations or to protect our rights. Aggregated or anonymised data may be shared for analytics and reporting.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Please check this page regularly to stay informed about how we protect your privacy.